โน๏ธ The Property Ombudsman โ How do they review complaints?
All agents are obligated to be part of a redress scheme, unless they are in devolved nations, e.g. letting agents in Scotland where the local council will investigate a complaint. The two redress schemes which are currently servicing the property industry are: The Property Ombudsman (TPO) and The Property Redress Scheme (the PRS). Both are in place to provide alternative dispute resolution to avoid the need for court action to be taken should the consumer have any issue with property agents.