📱 Mobile apps for tenant self-service and communication with housing staff

The advancement of technology has revolutionised the way we live and interact with the world around us. This holds especially true in the realm of social housing, where innovation is playing a significant role in improving the living standards of tenants. A prime example of such technology is the use of mobile applications for tenant self-service and communication with housing staff.

One of the main benefits of using a mobile app for tenant self-service is that it empowers residents with easy and convenient access to information and services related to their housing. From checking their rent balance to reporting maintenance issues, a mobile app can streamline these processes and provide real-time updates and responses. Changing the way that maintenance is delivered, using innovative products such as Help me Fix and IoT solutions is a natural next step for organisations looking to make a difference.

Additionally, having a dedicated communication channel between tenants and housing staff can help to build a stronger sense of community and increase transparency. Tenants can use the app to send feedback, report issues or make suggestions, and receive timely responses from housing staff. This level of engagement and communication can improve the overall living experience for tenants and foster a sense of belonging in their community.

Incorporating features such as push notifications and in-app messaging can also enhance the overall user experience. Tenants can receive important updates and notifications in real-time, without having to constantly log in to their accounts. This level of convenience and accessibility can lead to a higher level of tenant satisfaction and a stronger sense of community.

Mobile-based tenant self-service portals are a valuable addition to the toolkit of social housing providers. They allow for increased transparency, streamlined processes, and improved communication between tenants and staff. By empowering tenants with access to information and services, a mobile app can help to improve their living standards and create a sense of community within social housing.